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Frequently Asked Questions
Black diamonds
These black diamonds are 100% natural, earth-mined diamonds, forged and crystallized in the depths of the earth for millions of years.
Most of our diamonds were mined with 70-90% blackness and opacity. Then it is inserted into a machine that imitates the heat & pressure conditions in which the diamonds are originally forged, and expedites that process, which eventually results and a completely pitch black and opaque diamond.
In metaphysical terms, a black diamond resonates with deep, grounding frequencies that symbolize strength, protection, and transformation. It channels a stabilizing energy that empowers the wearer to stand firm, embrace change, and radiate inner confidence
You can act completely normal with your black diamond piece.
Same as with every other jewelry piece, we recommend:
- Take off your piece before cleaning / washing / working out / cooking / getting ready etc. Minimum exposure to all sort of chemicals and materials with keep your piece shiny and beautiful for a long time.
- Avoiding exposure to extreme heat and chemicals.
Diamonds
This an answer with several aspects:
1. Price – the average price of a CE (clarity enhanced) diamond is roughly 50% off a non-enhanced diamond with the same characteristics.
2. Diamond Size – You can purchase a much larger CE diamond than a non-enhanced diamond or get a higher total carat weight for any given budget.
3. Peace of Mind – CE diamonds are natural earth mined diamonds. This item is the answer to everyone seeking to get the best value for this kind of financial investment. That is why CE diamonds are the top selling product in the jewelry industry. Customers from all over the world demand this item and the demand has been and still is increasing over the last 20 years.
Diana Rafael focuses on natural diamonds as we believe they will continue to hold value for the near and far future. Diamonds that were created by the earth and mined from it are the real deal.
Man-made / lab-grown diamonds will be displayed on the website occasionally. Every piece set with man-made diamonds will display this information very clearly. Every man-made diamond will have physical markings on it to differ it from natural diamonds.
Every item is delivered with a certificate of appraisal and authentication.
Diana Rafael uses the services of some appraisal institutes. Every institute was carefully inspected and chosen for their high standards.
CGL: http://www.cgl-labs.com/
GIL: www.gil-lab.com/
GIA: www.gia.edu - NOTE: The GIA does not apprasie jewelry, only diamonds.
EGL: http://www.egl-platinum.com/
By Default, the gil-labs is our prefered cetificate. If you are interented in another certification, please let us know.
YES!
Today (the year 2021), there are 2 types of diamonds in the world: Natural diamonds (AKA earth-mined diamonds), and man-made diamonds (AKA lab-grown diamonds).
Both these types are evaluated with the 4 C's: Color, Clarity, Cut and Carat Weight, as well as their Light Performance features.
As all types of diamonds (and gems) have a clarity grade, all these types of gems are suitable for Enhancement.
So whether a diamond's color/clarity was enhanced is unlinked to how this particular gem was created (artificial/natural causes).
For any type of diamond, we apply a scientific approach to enhance the diamond's clarity. These approaches include 2 main methods: Fracture Filling and Laser Drilling.
Essentially, Clarity Enhanced diamonds are diamodns that whas Clarity upgrade potential. Today, usuing edvanced technology, we have the tools to enhance suitable diamonds.
There are two types of HPHT processes.
The first applies to natural, earth-mined diamonds and uses to enhance the diamond's color. The second process is used for creating lab-grown diamonds.
The certificate of authenticity should always mention the type of process that was practiced on the diamond and whether it is earth-mined or a lab-grown diamond, as well as all the diamond's credentials and settings information.
Jewelry
White gold is a result of a mixture of few metals such as Palladium, Silver & Rhodium.
Rose gold is a mixture of 24K gold, silver and copper.
You can engrave a short personal message, add a small gemstone on the inner or outer part of your item, change gold colors, and more.
Essentially, as we are a custom-design oriented company, we can practically personalize whatever you desire.
Of course. We enjoy our work so much that we are up to any challenge! Designing jewelry to the absolute satisfaction of a client is a personal process. We must get to know our clients well to know their likes and dislikes.
That is our philosophy: each client is a friend.
We pay special attention to details while we ask specific questions so your answers can help us design your desirable piece.
Once we understand what your perfect piece looks like, we will create a 3D model for your impression and notes. Only after you completely approve the design, we will continue with the manufacturing process.
Visit our Custom Designed Jewelry page to learn about the process.
Visit our "How to Get a Ring Size" page where you will find multiple ways we believe will be efficient and useful.
If your size is not listed in the options, please indicate it during the checkout process.
You can also contact us for further questions.
You should take a glass of lukewarm water with a bit of dish soap, and soak your jewelry in it for 15-20 minutes. Then remove and clean gently with a soft cloth and a gentle brush.
Finance
Can I pay off my purchase early?
Yes! There’s no penalty for paying early.
How do I make my payments?
You can make or schedule payments at affirm.com or in the Affirm app for iOS or
Android. Affirm will send you email and text reminders before paymentsare due.
Can I return an item I bought with Affirm?
Yes—you can return an item you bought with Affirm by initiating the return process
with the store.
Does checking my eligibility affect my credit score?
No—your credit score won’t be affected when you create an Affirm account or
check your eligibility. If you decide to buy with Affirm, this may impact your credit
score. You can find more information in Affirm’s Help Center.
Do I need a mobile number to use Affirm?
Yes, you’ll need a mobile phone number from the U.S. or U.S. territories. This helps
Affirm verify it’s really you who is creating your account and signing in.
Where can I learn more about Affirm?
You can visit their website at affirm.com
We accept all types of credit cards, PayPal, Crypto and wire transfers.
Feel free to contact us for more payment options.
Yes we do - you can either proceed to checkout and check your eligibility with AFFIRM, or contact us and we can discuss a tailored layaway plan.
We at Diana Rafael want you to feel comfortable with every step towards your dream jewelry. That is why we came up with an extra flexible layaway plan: you set the number of payments and the amount of each one.
We offer layaway out of the understanding that you probably wish to complete the payment and receive your jewelry as soon as possible.
We do have seasonal sales and special offers throughout the year.
Our subscribers also receive individual offers on anniversaries and birthdays.
Join the Diana Rafael family by subscribing to our newsletter and following us on social media.
shipping
On Aug 3rd, 2025, President Trump applied a 15% Tariff on all goods coming into the USA from Israel.
This means that on top of your final price and local state tax, you will probably be quoted an extra 15% by US Customs / Homeland Security
Unfortunately, Diana Rafael and other retailers have 0 affect on this matter.
Yes we do! Under the constraints of having to have a name of the package.
Feel free to contact us for any packaging or gifting requests and we will be happy to help.
We do ship worldwide. however, there are some countries our courier does not enter.
We do not ship to P.O boxes.
Please note that some international shipments may be liable for additional customs fees and taxes. In all cases, we will issue the necessary paperwork to ensure the parcel is cleared from customs, although any additional charge will be the buyer's responsibility.
All orders apart from custom-designed products will be shipped within 7-12 business days.
Once it ships, your parcel should arrive within 7-10 business days.
Returns and exchanges
Returnes and exchanges will be accepted within 30 days from the delivery date. You can refer to our Diamond Jewelry Warranty page.
You can also contact our customer care for further questions.
Please read further here
Custom designed items are not eligible for a refund and/or returns.
Replacements and exchanges can be made occasionally (depending on the specific reasoning and circumstances). The customer must notify Diana Rafael of his/her will to replace/exchange the item within 14 days of delivery and ask for Diana Rafael's consent.
Diana Rafael will determine for any particular item if it can be replaced/exchanged and will notify the customer.
Please read further here
An item in not returnable for a full refund when
- The return request was made over 30 days from the delivery date
- In case of a ring: Sizes 9+ and 4- (included)
- 18K gold items
- Ready to Ship items
- Discounted over 10% (Not included)
- Custom-made Items |
- Modified items / any indications of external labor was made
- damaged items
Please read further here
warranty
Our services include: resizing, polishing, prong tightening etc. You can refer to our Jewelry Care Program page.
You can also contact our customer care for further questions.
- You didn’t notify us immediately about your need for repair.
- Indications of other authority were in-touch with your item were detected.
- Indications that the damage was not a manufacturing defect or was caused by natural causes were detected.
Order
We ship worldwide (w. exclusions). Shipping is free. We ship with FedEx Express, a fully insured and signature required shipping.
Most of our items are made to order. Typically, it takes 7-12 business days to create your piece, and roughly another 7-10 days for delivery.
Please note that you may be required by your local authorities to fill out some forms to acknowledge that you are the one who actually bought this item (this is customary with high-value items).